Sunday, February 1, 2015

Acer Australia is a criminal company. Read a dialogue of emails between George and ACER

ITCCS Australia zayyco@gmail.com

AttachmentsJan 29 (3 days ago)
Reply
to Escalations.Aca
ACER Australia Technical Support 19 January 2015

We would like to advise that our service centre have completed repairs on your Acer product.

Your product is currently in final testing and will be shipped shortly.

Your service reference is: 420820Z.

Our support team can be contacted on 1300 365 100 (AU) or 0800 223 769 (NZ).

ACER Australia Technical Support 19 January 2015

Your Acer product has passed final testing and has been shipped.

We anticipate the delivery of your system within 1-3 business days.

Me 20 January 2015

No thanks for whatever you did to the computer. So far one program refused to install and that is Adobe Reader X which was installed in my computer when I sent it to you and it is one program that I use almost daily. Why is it giving me an error? So instead of hacking my system and disabling the program, you chose not to permit me to install it. What is it that you fixed in the computer? And why did you not send a report as to what went wrong with the computer and you fixed it. Unfortunately what I knew beyond any shadow of doubt that: 
1. There was nothing to report on. and
2. I was concerned that you might manipulate the programming so I lose instead of gain. My prediction in a previous email I sent to you came true.

So Now, I want a permission to send the PC again to you and you reinstall everything correctly and remove all your installed errors.


ACER Australia Technical Support 19 January 2015

Your Acer product has passed final testing and has been shipped.

We anticipate the delivery of your system within 1-3 business days.

Me

My Pc completely froze. While it was behaving like that after I removed the 
errors from it prior to sending it to you. What the hell did you do to the 
computer? Yes I know, you are trying to prove that all my hacking 
complaints were baseless and the PC was faulty. I am sorry but that would 
be a major lie because after I recovered the PC to its original factory 
settings last time and following to complaining to Human Rights, Chinese 
Embassy, Russian Embassy, Police etc. hacking stopped for a while and PC 
worked perfectly. So this proves only one thing, and that is you are 
conspirators with the entire system. That is no surprise since no authority 
in the world can touch you. Not even a civilian neighbour who also help the 
system, the Police do not want to know about her. 
That is fascinating

With all the highlighted here onwards, you make out what you will, but dealing with you, sending a no response email address or prohibiting my email’s delivery is unacceptable.

Mail Delivery Subsystem <mailer-daemon@googlemail.com>

Jan 20 (9 days ago)

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Delivery to the following recipient failed permanently:

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Date: Tue, 20 Jan 2015 17:28:33 +1100
Message-ID: <CAGBkk8rBjVMgHmzcO1bZiOMaBHYM4dq+XQZ2ogJ8qhRhQBZ7gw@mail.gmail.com>
Subject: Re: Your Acer Computer Service Request (420820Z) [Incident: 150120-002475]
From: ITCCS Australia <zayyco@gmail.com>
To: Acer Technical Support <acer_au@mailwc.custhelp.com>
Content-Type: multipart/mixed; boundary=089e0129406862bc58050d0f8c8a

George on behalf of Kui Katanasho
26 Benfield Pde
Panania NSW 2213
Acer Australia

20 Jan 2015

Dear Acer

Please find attached images of what happened next following the first email
I sent to you today. Task Manager is not responding. Microsoft setup is not
responding and Office setup is not responding. While all the above were
responding before I sent you the PC. Indeed I have no words to describe you.

George

On Tue, Jan 20, 2015 at 5:12 PM, Acer Technical Support <
acer_au@mailwc.custhelp.com> wrote:

>
>
> Your question has been received. You should expect a response from us
> within 24 hours.
>
> To access your question from our support site, click here.
> <http://acer-au.custhelp.com/app/account/questions/detail/i_id/4878983>>
> Acer's new Support Community is here! Ask your questions and receive
> solutions or advice from other Acer owners. Visit Acer Community
> <http://community.acer.com/> today!
>
> * Question Reference #150120-002475* *Summary: *Your Acer Computer
> Service Request (420820Z) *Date Created: *20/01/2015 05.12 PM *Last
> Updated: *20/01/2015 05.12 PM *Status: *Unresolved *Answer Feedback
> Type: *   * Model Number*   * Serial Number*    * Discussion Thread* * Customer
> By Email *20/01/2015 05.12 PM George on behalf of Kui Katanasho
> 26 Benfield Pde
> Panania NSW 2213
>
> Acer Australia
>
> 20 Jan 2015
>
> Dear Acer
>
> No thanks for whatever you did to the computer. So far one program refused
> to install and that is Adobe Reader X which was installed in my computer
> when I sent it to you and it is one program that I use almost daily. Why is
> it giving me an error? So instead of hacking my system and disabling the
> program, you chose not to permit me to install it. What is it that you
> fixed in the computer? And why did you not send a report as to what went
> wrong with the computer and you fixed it. Unfortunately what I knew beyond
> any shadow of doubt that:
> 1. There was nothing to report on. and
----- Message truncated -----
name=":0" class=ajn jid="zayyco@gmail.com" data-name="ITCCS Australia" aria-label=" " v:shapes="_x003a_0_85-e">

ITCCS Australia <zayyco@gmail.com>

Jan 20 (9 days ago)

Reply
to Acer

Me

George on behalf of Kui Katanasho
26 Benfield Pde
Panania NSW 2213

Acer Australia

20 Jan 2015

Dear Acer

My Pc completely froze. While it was behaving like that after I removed the errors from it prior to sending it to you. What the hell did you do to the computer? Yes I know, you are trying to prove that all my hacking complaints were baseless and the PC was faulty. I am sorry but that would be a major lie because after I recovered the PC to its original factory settings last time and following to complaining to Human Rights, Chinese Embassy, Russian Embassy, Police etc. hacking stopped for a while and PC worked perfectly. So this proves only one thing, and that is you are conspirators with the entire system. That is no surprise since no authority in the world can touch you. Not even a civilian neighbour who also help the system, the Police do not want to know about her.
That is facinating




ACER Australia Technical Support 20 January 2015

We're sorry for the inconvenience that you're having right now, however, this page is for technical support related issues and hardware concerns.

This is best handled by our Software Team as we have limited support for Software related issues and or concerns.
You may contact Software Support Line for further assistance for they may provide remote access assistance if needed.

Note: Software support is not covered under warranty. 

Response to an email sent to ACER 20 January 2015

Your question has been received. You should expect a response from us within 24 hours.


Acer's new Support Community is here! Ask your questions and receive solutions or advice from other Acer owners. Visit AcerCommunity today!

 Question Reference #150120-002494
Summary: 
Delivery Status Notification (Failure)
Date Created: 
20/01/2015 05.42 PM
Last Updated: 
20/01/2015 05.42 PM
Status: 
Unresolved
Answer Feedback Type: 



 Model Number



Serial Number


 Discussion Thread
 Customer By Email
20/01/2015 05.42 PM
Why?
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To: [link removed]


Delivery to the following recipient failed permanently:

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[link removed]
Subject: Re: Your Acer Computer Service Request (420820Z) [Incident:
150120-002475]
From: ITCCS Australia <[link removed]>
To: Acer Technical Support <[link removed]>
Content-Type: multipart/mixed; boundary=089e0129406862bc58050d0f8c8a

George on behalf of Kui Katanasho
26 Benfield Pde
Panania NSW 2213
Acer Australia

20 Jan 2015

Dear Acer

Please find attached images of what happened next following the first email
I sent to you today. Task Manager is not responding. Microsoft setup is not
responding and Office setup is not responding. While all the above were
responding before I sent you the PC. Indeed I have no words to describe you.

Me to ACER Australia Technical Support 20 January 2015

Please find attached images of what happened next following the first email I sent to you today. Task Manager is not responding. Microsoft setup is not responding and Office setup is not responding. While all the above were responding before I sent you the PC. Indeed I have no words to describe you.


Me to ACER Australia Technical Support 20 January 2015

No thanks for whatever you did to the computer. So far one program refused
to install and that is Adobe Reader X which was installed in my computer
when I sent it to you and it is one program that I use almost daily. Why is
it giving me an error? So instead of hacking my system and disabling the
program, you chose not to permit me to install it. What is it that you
fixed in the computer? And why did you not send a report as to what went
wrong with the computer and you fixed it. Unfortunately what I knew beyond
any shadow of doubt that:
1. There was nothing to report on. and
2. I was concerned that you might manipulate the programming so I lose
instead of gain. My prediction in a previous email I sent to you came true.

So Now, I want a permission to send the PC again to you and you reinstall
everything correctly and remove all your installed errors.


Me to ACER Australia Technical Support 20 January 2015

I am not touching the PC until you send someone to repair it on site and I will leave the PC disabled until the authorities arrive to see what you did to the PC.


ACER Australia Technical Support 21 January 2015

Thank you for contacting Acer Online Support.
 
We have submitted a Complaint Case for your Acer machine. 
Please refer to your Reference Number:  426693Z.

ACER Australia Technical Support 19 January 2015

We already informed our Case Manager that you do not want to speak to our Software Specialist. Kindly expect an e-mail from our case manager in regard to this issue within the day.

 Safe Ariate: ACER AUSTRALIA 22 January 2015

I would like to have the opportunity to gather any feedback from you and also have the necessary information that I can use to look at how I can address your concern.

I would like to ask exactly what the concern is about. I was told that the Adobe had to be reinstalled which you are having problems with. Is this correct?

Are you able to provide me further details on what the concern is?


Me: George Lawful Representative acting on behalf of Shengkui Li 22 January 2015

Sure. We have been a target of attacks by the entire corporate world Australia and overseas for the last 7 years.
We have experienced a lot of hacking and computer manipulation over the internet since around mid last year.
I had a lot of problems with computer programs and software. I have filed official complaints about the hackersbto all Australian authorities and obviously as they consider us as enemies of the system, they did not want to help and got no reply from every judiciary, every Government department and law enforcement agencies. They all blocked out and went silent even the united nations. 
Until the computer I bought from you started to shut down randomly I could not come to you for repairs because I was told by others that if the computer shut down randomly then the companies usually provide you with a new computer while the first one under warranty. 

I did contact your organization and explained the situation. ACER asked me to send you the computer for testing. I decided I wanted to wait a little longer, then other things started to happen to the computer which prompted your company to ask me again to send them the computer for testing. On 27 December 2014 I sent the computer to you while had absolutely no errors, 100% clean and I had a few software programs installed in it. Namely adobe reader X and Microsoft Office 2003. On the 20th of this month I believe I received back my computer in a box, all cleaned up and returned to its original factory settings.  As usual, I started deleting the softwares that I did not use and then I started to install other programs that I use both of which are mentioned above. When I tried to install adobe reader, it gave me an error message that I cannot install the program. I moved on and tried to install Microsoft Office 2003 and the entire computer just froze only seconds after the Microsoft Office disc started spinning. Then I decided to leave the computer as it is and inform the authorities that the same problems I experienced from hackers before cleaning all the errors in the computer and sending it to you for testing and repair, were intentionally installed by your maintenance department or repair department. Now this is a proven fact that every corporation we had anything to do with, created some harassing or intimidating problems for my family and I. And this manipulation of the computer made by you is just another attack against us. We got used to it. Every day we have some problem or another created by corporate Australia, however since the Australian Government shut down all resolution doors, we had to go international. This is why I am telling that before I sent you the computer it was 100% clean, functioned 100%, I installed all the programs which were about 10-12 of them and all was well until your guys put their hand on it and destroyed its programming or whatever else. Why would they do that? It is because Acer works with the hackers and if they did to my system what the hackers did, then they can claim that I am a liar or under illusion and it is the computer that was doing all these things not the hackers. But I have proofs that no one on earth can refute that the entire internet is manipulated and under some circumstances they can see everything we do and manipulate programs, websites etc. I give you a quick example. Today my wife updated her debit card information on TPG website. TPG subsequently sent me an email informing me that there is something wrong with the information entered. Then I went back to TPG website to check the Debit Card information or update them again. Well guess what. I could go into my account page but I could not update the information. I clicked multitple times on the update information button and it was disabled. Then I switched on my Screen Capture software and started capturing to show TPG that their buttons were disabled. But now the hackers can see that I switched on the Screen Capture software and now my computer is recording its activity, so they can't lie. suddenly the buttons that were disabled were enabled. Now you know what I am talking about. This is a monolithic system. If you try to tell me that Acer has nothing to do with TPG, with hackers. with the Judiciary system and with police etc. then I call you a liar even before we start our discussion. 
This is what I want. You send me a brand new computer and pick up the computer that you used for your purposes. When I sent the computer to you I never gave you permission to use it for your ends, and since you did that, my wife doesn't want it. And furthermore, before we hand it over to you, I want one of the best of IT professionals to be sent to my home and report on what you did to the PC. Simple. We all know that such was an attack against us. You were caught red handed and now time to pay up.

Safe Ariate: ACER AUSTRALIA 23 January 2015

We are also highly offended and extremely disappointed that you have made an unfounded statement with untruthful comments asserting that Acer is in some way associated to a hacking outfit or involved in illicit practices. Acer are a professional organization committed to upholding the safety and security of our customers, at all times.
 
We firmly refute these claims and ask that you direct any further comments of this regard to a legitimate law enforcement agency, for their investigation. Acer have stated their position and will not be entertaining any further discussion on such ridiculous claims. We also see no valid reason to replace your notebook and furnish you with a dedicated IT professional, as you have so demanded.
 
If you require a repair or technical support, we are more than happy to arrange this for you, however must strongly advise that your allegations of you being a victim of hacking has nothing to do with Acer. We can only instruct you to direct your complaints to those of whom you feel are at fault, or to a legitimate law enforcement agency, for their investigation.

Me: George Lawful Representative acting on behalf of Shengkui Li 23 January 2015

You speak to me as though either you have no idea of what I am talking about or you are pretending. You point me to one legitimate law enforcement agency and I will refer my matter to them.
Furthermore the PC you sent me was destroyed. Why?

Me: George Lawful Representative acting on behalf of Shengkui Li 27 January 2015

I am waiting on your reply. Are you not interested to know that the computer we sent for repairs to your company returned with changed programming? Didn't you say that you are dedicated to good service? Why are you running silent now?

Safe Ariate: ACER AUSTRALIA 27 January 2015

Apologies for the delay in response.

May I ask what you meant by "destroyed"? May I ask what the condition is of the machine now? How was it damaged?

Like what I previously mentioned, if your machine requires a repair or troubleshooting, my team is more than willing to arrange this for you.


Me: George Lawful Representative acting on behalf of Shengkui Li 27 January 2015

I have explained in my previous emails to you. What is not clear?
I cannot install Microsoft programs and other programs.
The PC froze completely when I tried to install a software which at one time and before I cleaned the PC, Acer support asked me to send you the computer. But after I cleaned the computer, the same was not happening. In other words I cleaned up the errors that were causing the problem. Then I send it to your company and your company decided to reinstall the errors that I cleaned up and installed a restriction as to what program I can install in the PC. In clear terms, and after your investigation, you will discover that what was done to the PC was not by chance, rather someone had to do it in order to restrict installation of programs. The PC has no choice when one is installing Microsoft programs and others that were previously installed in the same device, at the time of packaging it to send it to you.

I will not describe the problems again. I have the computer left frozen as it did and still switched on since I contacted you. And I will not touch it until the investigation is complete. This is my right. My allegation that I am passing onto you may be viewed as an Affidavit. Once you made your inquiries and made a decision as to what your next step is, please let me know. 

I reiterate, I will not touch the PC until it checked by an IT pro, whether you furnish him or not.

Safe Ariate: ACER AUSTRALIA 28 January 2015

You will have to forgive us as I find it hard to understand what you are trying to describe. If I can explain this one last time, your computer came to Acer due to issues with wireless connectivity, slow video streaming and freezing.

My comment on what ACER Australia did, 29 January 2015
With all the description and all the emails I sent to ACER Australia Technical Support and Escalation with the images taken with screen capture, Mr. Ariate chose to pretend that he did not understand as mentioned by him above. Yet in all his investigation he refused to check the PC in question to clarify for himself as to what happened to the PC. The reason being is because he knew exactly what happened to it and if he were to send someone to my home to check it out and report as to what ACER Australia did to it, then he will just be admitting in words not tacitly that ACER did in fact launched an attack at the owner of the PC, namely Shengkui Li by manipulating the Microsoft Windows 7 software to disable Shengkui Li from installing some even Microsoft published programs and others. This is criminal and ACER know it. Thereby, Mr. Ariate finally tries twice to send me to the company that sold us the PC and explain that we are not happy with the ACER product they sold us and possibly, just possibly the seller may exchange the PC for us or refund our money, I am not certain as to what was agreed in secret between the seller and the manufacturer. And all that was done so the blame will be removed from ACER's repair department and as usual as all criminals will do, they always try to blame things on others or create a secret agreement to resolve the issue, removing the blame from themselves. This is entirely unacceptable.]
 
Our repair centre had a look at your unit and found nothing wrong with the hardware of your unit. we cleaned the heat fan, reimaged your hard drive to put it back to original factory settings and ran some final tests.
 
The final testing would include turning on your unit to ensure all systems are working, checking if it boots fine to Windows and connecting to the internet. It all went well.
 
Our practices are regulated by both local authorities and our Global Head Office. Therefore, I do not accept your comment about us hacking into your system or installing restriction programs.
 
As a matter of fact, every other computer manufacturer operate the same as us when it comes to software. All software are licenced from the original manufacturer and you should seek help from them. If you are trying to install a program and unable to do so, you may need to contact the manufacturer of that software.
 
At this stage, you have not reported other hardware issues on this computer, and frankly I am out of ideas on how we can assist you further. Your computer issue is completely related to software, and not hardware.
 
Acer does not and is not licenced to assist with software related matters unless the software has been manufactured by Acer. Please refer to your Acer warranty card to understand more about Acer and software support.

Therefore, if you have concerns about the hardware of your Acer product, we are happy to assist. For other matters such as software support, you should consider contact the manufacturer of the software.
 
On a final note, if you are not satisfied with this product, you are encouraged to approach the retailer who recommended and sold you this Acer notebook. They may be able to assist you instore.

Me: George Lawful Representative acting on behalf of Shengkui Li 28 January 2015

Thank you for your reply and information. I am afraid you have no choice but to accept my claims as I am in possession of the proof and you are not. My PC was intentionally manipulated by your company and I gave the reasons that I am more than happy to support with multitudes of evidences. I hope you are hearing what I am saying. Now, if you are low level in the ranking and are unaware of the reality in which we live, you may want to pass my claim onto a higher ranking officer in the organization, but to say that you cannot accept claims that can be proven beyond any shadow of doubt is like saying, I do not want to accept responsibility for what happenned. And you knowing very well that I can go to no authority due to their nonexistence, then I just have to put up with what you did to the PC and will have to pay professionals to come and repair it until the next hackers attack.

Safe Ariate: ACER AUSTRALIA 28 January 2015

It is quite clear that you will not be cooperating with us in understanding your concerns.
 
You have made unfounded claims towards Acer and its products, and we wish not to engage in this conversation any further.
 
We are still happy to assist you if you have any genuine Acer hardware related inquiries.
 
You may consider approaching the retailer or the Office of Fair Trading for assistance.

Me: George Lawful Representative acting on behalf of Shengkui Li 28 January 2015

Well please define "cooperate". I have given you all I know. What was it that I did not do to be considered uncooperative? I tell you everything as I know it and as it is from where I stand. Why are you refusing to check on the PC and see for yourself if my claims are legitimate. Have you not considered the possibility of the existence of unwanted officer maybe in your ranks? How did you make your decision without any investigation.
If cooperation means blind obedience, means that you really are a dictator who is unwilling to look into the or accept the rights of a customer/resident.

My final comment on the issue mentioned above 29 January 2015

To Mr. Ariate

Forgive me Sir, but since you decided to go silent, I had no option but to let you know and confirm without any shadow of doubt as to what I concluded from my dialogues, first with Acer Technical Support and afterwards with you. All dialogues were conducted between 19 January 2015 to 29 January 2015.

If I was to be honest and frank with the terms I am to use, the first thing I would have to say that: You Sir are a criminal liar and deceitful person. I do not think that there are more polite synonymous terms that I could. You forced to start with that since you destroyed our PC intentionally and refused to accept responsibility leaving us with a computer that makes us uncertain what to do with it. You wanted to cooperate and what you meant by that is to obey you, go and lie to the seller of our PC and essentially serve you as a result of being attacked none other than you. If you are confused Sir, you may seek some help, but we are not confused. We are not in the habit of serving our enemies in a way that would make us participants with their criminal perpetration. I cooperated with you 150% by allowing you to come to my home and check on a PC that needed to be checked by an IT professional given the legal challenge I put before you, my claims and accusations against your PC repair department. You knew that I cannot contact any Peace Officers because in Australia they do not exist. Every single time we contacted the pretended Australian Authorities to resolve a problem, complain about a company or others, we ended up getting in trouble ourselves for making the complaints. You knew that and you knew everything I wrote to you, but of course you would deny everything since you would be speaking on behalf of corporate Australia and agreeing with me means that you too are condemning the entire system which may result in sending to a job in Siberia. And since you are a coward yourself, you would not want that. 

Again you tacitly admitted as to your crimes and no thanks for what you did to our computer, now we have a stuffed computer that is still under warranty and you refuse to take responsibility and get the problem resolved. But you may trust me, there is never a bad deed that will go unpunished, in this world and in the world to come.

George

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